Refund and Cancellation Policy
100% Satisfaction Guarantee
We are committed to providing exceptional service and quality to all our clients. Your satisfaction is our utmost priority. In our pursuit to meet and exceed your expectations, we are pleased to offer a comprehensive refund policy, ensuring risk-free engagement with our services.
30-Day No Questions Asked Refund
If, for any reason, you are not satisfied with the services received, we guarantee a 100% refund, no questions asked, for cancellations made within 30 days from the commencement of our services. We value the trust you place in us and aim to ensure that your experience with us is as favorable as possible.
Usage-Based Refund Consideration
Mandatory Service Usage: To qualify for a refund under our 30-Day No Questions Asked policy, clients must utilize the provided services for a minimum of 15 days. This period allows for an adequate assessment of the service quality and effectiveness, ensuring that refund requests are based on informed and reasonable dissatisfaction.
Non-Usage and Change of Mind: If a refund request is made without any usage of our services, indicating a change of mind, we will process a partial refund. In these instances, 60% of the total amount paid will be refunded, while 40% will be retained to cover administrative and resource allocation costs.
Deduction for Consumed Services
In instances where services have been rendered within the 30-day period and a refund is requested, the hours already consumed by the client will be deducted from the refund at their respective hourly rate. The amount corresponding to any remaining, unused hours will be refunded. This ensures a fair compensation for the services provided and the resources committed.
How to Request a Refund
Contact Us: Reach out to our customer support team via email at hello@marketwiseva.com Please provide your name, details of the service rendered, and your reason for dissatisfaction (optional).
Processing: Your refund request will be processed immediately. There’s no need for extensive paperwork or prolonged wait times. We value your time and strive to make this process as seamless as possible.
Refund Method: The refund will be credited through the original method of payment, depending on your financial institution’s processing time.